IPhone 6, iPhone 6s, iPhone 7, iPhone 8: 750x1334 IPhone 5, iPhone 5s, iPhone 5c, iPhone SE: 640x1136 ![]() IPhone: iPhone 2G, iPhone 3G, iPhone 3GS: 320x480 When making the posts, please include model/iOS/connection type as well as what point the app fails/crashes and as many details as possible.MacBook Pro 13.3" Retina, MacBook Air 13" Retina, MacBook Air 13.3"(2020, M1): 2560x1600 Dual monitor: The first thing we are going to ask is if you tried the steps in this article (also a sticky within that forum), so please indicate as much if you did. E-mail support directly with as much detail as you can to: Make a forum post in the "Bugs & Problems" sub-forum.This is important, because it sends the e-mail with in-game account data needed to better help you. If the crashes happen in-game, where you can access the game, Click the Settings icon, then Help and Support button, then Report an Issue button.It is helpful to already know the following - most of which can be retrieved through Settings →General If none of these steps help you, These are your next best options. If your village is not linked to GameCenter, this step is not advised as you will lose access to the locally stored village files. Another alternative is to backup to iTunes. It is recommended to do an iCloud backup first, then restore from iCloud backup.(Not recommended without being linked to GameCenter!) Contact their customer support and explain your issues to them to see what they can do. Several major ISPs currently or previously have blocked the game either all the time or during specific times of the day. Some providers either unintentionally or for specific reasons mis-categorize Clash of Clans network traffic. If the above steps didn't help you, 99% of the time it's an issue with your ISP.Install any free app that isn't already on your device.Upgrade your device to the latest iOS version it supports. ![]() Check to see that your device is not full in Settings->General->Usage.If the icons don't jiggle at all, make sure "Deleting Apps" is not turned off in Settings->General->Restrictions Press the "Home" button to exit delete mode. Click and hold on the Clash of Clans icon until icon jiggles and "X" appears, then click it to remove.Wait until your device is fully off, then power it back on. Press and hold the sleep button until the power-off swipe displays, then power off.Power your device off and back on, then try re-launching the app.Once the app is closed out, you may attempt to reopen the app again Swipe up on the Clash of Clans app screen to close out of it. ![]()
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